At Suun Ayurveda Private Limited (“We, Us, Our, Company”), We strive to provide our customers (“Customers, You, Your”) with the best possible products and experiences. If You are not entirely happy with Your purchase, we offer Our Customers with an easy return policy to ensure your peace of mind. Please review the following guidelines for returns:

What can be returned?

Products purchased directly from Us from Our official websites or E-marketplace are eligible for returns. The return request must be made by the Customer within 24 hours from the date of delivery. The product will be considered for return, only if a wrong product was delivered or arrived in damaged condition. The Return will be processed after checks and verifications. Any product entered for return, if found to be used or not in its original condition, will be directly refused to be returned.

The following products will NOT be considered for return:

1. Products that are personalized, however, if found to be faulty the personalized products will be considered for return.
2. Products purchased beyond the 24-hour return window.
3. Used Products or opened Products.
4. Products with missing items.
5. Damaged Products / products with broken seals.

Gift Cards are not eligible for cancellation

Process of return:

To initiate a return, follow these steps:

1. The Customer can place a return request by using our customer support services available on official website www.divyaa.co or email us at care@suunayurveda.com or contact us at +91 93555 49777
2. On filing of the return request, Ship the item to the address mentioned below:
3. Share the tracking details by email on the email care@suunayurveda.com Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. In the event we do not receive the package, we will request POD (Proof of Delivery).
4. Once your return is received, the quality will be checked. This is subject to your return having met the aforementioned requirements.
5. On the basis of the description of the originally delivered product the refund or exchange will be initiated for the product. The refund or exchange will be initiated only if the products are received by us in proper condition.
6. In case of refund, the amount will be refunded either to the original payment method or to the bank account linked with the customer’s account or to the customer’s wallet.
7. In case the mode of payment is online, the refund will be processed to the same account from which the payment was made within 10 days of Us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
8. In case of cash on delivery, the refund will be done through a NEFT/Demand Draft within 10 days of quality check subsequent to Us receiving the products back against the billing details shared by the Customer. It may take 2-3 additional business days for the amount to reflect in your account.
9. Any free product received should also be returned along with the originally delivered product.