FAQs
FAQ's
How do I place an order?
Simple – Go to the collections, find your category, select the product you want to purchase, and add to the cart. You can add further items of your choice in the same manner. Products will be queued in your cart automatically.
If you are content with your shopping and willing to move forward, click on the bag icon on the top right, scroll down and Check out. Fill up the required information and shipping details. Since we are not accepting Cash on Delivery (COD), complete the payment obligation to place your order successfully with us.
What is your return or refund policy?
Our products are non-refundable. Once an item is purchased, you cannot get your money back. Since we value highly the team and efforts that ensure the quality of each product, we would want to know what went wrong.
However, if you receive a damaged item or have an issue with the proportion of the content, feel free to reach out within 15 days of placing the order. We will replace the product and return it to you at our expense.
Which products are appropriate for my skin?
You can check the product description and review the ingredients to understand what will benefit your requirements and best suit your needs.
Are your products safe for sensitive skin?
Yes they are suitable for sensitive skin.Patch test:
Patch tests allow you to see how your skin reacts to a particular oil before you perform a full application. Here are the steps for conducting a patch test:
Wash your forearm with unscented soap.
- Pat dry.
- Rub a few drops of diluted essential oil into a small patch of your forearm.
- Wait 24 hours.
- Remove the gauze.
If the skin patch is red, itchy, blistering, or swollen, you have had an adverse reaction to the oil and should discontinue use. If you experience discomfort before the 24-hour period ends, immediately wash the area with soap and warm water.
What is your shipping territory?
Currently, we are operating in India. Therefore, across India, wherever you want to indulge in our products, we deliver.
How do you ensure the quality of your products?
At SUUN Ayurveda, from selecting raw materials to bottling up the finished material, we observe and take every step necessary to ensure quality. To enhance your experience with beauty products, we do not make tiny adjustments that can affect the nature of the product. We are equally vigilant in packaging before a product is ready for transport.
How safe is it for online payment?
All transactions done from the SUUN Ayurveda website are protected by a third-party payment gateway. Any information provided during such action, the details of your Credit/Debit cards, is encrypted and secure for your protection against third parties. We do not store any such information on our website or server. We can only provide our services once your payment is credited to our account.