Faq
FAQ's Content
How do I place an order?
Simple – Go to the collections, find your category, select the product you want to purchase, and add to the cart. You can add further items of your choice in the same manner. Products will be queued in your cart automatically.
If you are content with your shopping and willing to move forward, click on the bag icon on the top right, scroll down and Check out. Fill up the required information and shipping details. Since we are not accepting Cash on Delivery (COD), complete the payment obligation to place your order successfully with us.
What is your return or refund policy?
Our products are non-refundable. Once an item is purchased, you cannot get your money back. Since we value highly the team and efforts that ensure the quality of each product, we would want to know what went wrong.
However, if you receive a damaged item or have an issue with the proportion of the content, feel free to reach out within 15 days of placing the order. We will replace the product and return it to you at our expense.
Which products are appropriate for my skin?
You can check the product description and review the ingredients to understand what will benefit your requirements and best suit your needs.
How long does it take to receive my order?
Usually, it takes 3-4 days for your products to reach your doorsteps with the help of our logistic partners.
What is your shipping territory?
Currently, we are operating in India. Therefore, across India, wherever you want to indulge in our products, we deliver.
What if the shipment is lost or I found another item within?
Unfortunately, we do not take responsibility if your package is lost or you find another item. Once your order is placed with us and you receive the tracking details, our logistic partner will handle the matter afterwards.
We make videos of comprehensive and relevant packing of each product before it leaves our facility. It is unlikely that you receive something other than our product. We suggest making a video while unpacking your shipment and sending it to us.
What if I received a damaged product?
We are overly cautious in sending the authentic product intact with careful packaging. If you find the item damaged due to the shipping or notice any manufacturing defect, take pictures and record videos. Write to us at connect@suun.com. We will assist you further.
What are the charges for delivery?
All orders adding up to ₹2,500 and above are free. For orders up to ₹999, the delivery charge is ₹80. Besides, ₹120 and ₹150 will be applicable as shipping charges if the cart items range from ₹1,000 to ₹1,499 and ₹1,500 to ₹2,499, respectively.
How safe is it for online payment?
All transactions done from the SUUN Ayurveda website are protected by a third-party payment gateway. Any information provided during such action, the details of your Credit/Debit cards, is encrypted and secure for your protection against third parties. We do not store any such information on our website or server. We can only provide our services once your payment is credited to our account.
How do I cancel my order?
You can cancel your order by visiting your orders placed before shipment. However, in case of cancellation after the shipment, you need to contact us at connect@suun.com. We are here to help.
How do you ensure the quality of your products?
At SUUN Ayurveda, from selecting raw materials to bottling up the finished material, we observe and take every step necessary to ensure quality. To enhance your experience with beauty products, we do not make tiny adjustments that can affect the nature of the product. We are equally vigilant in packaging before a product is ready for transport.